1.Protection of your personal data

When you visit our website, use one of our services or carry out some of our statutory tasks or tasks of general interest, the Federal Public Service Policy and Support processes a number of personal details. The FPS Policy and Support considers your privacy to be extremely important and we therefore wish to inform you as fully as possible.

We also want to give you as much control as possible over what happens with your personal data.

This privacy statement is issued by the FPS Policy and Support, with registered office at Boulevard Simon Bolivar 30 (WTC III), 1000 Brussels, and company number 0671.516.647.

If you have any questions about your personal data or about the privacy statement, you can reach us via the contact details below.

Our policy on the protection of individuals with regard to the processing of personal data is based on the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, also known as the GDPR.

2.For what purposes do we process your personal data?

The processing of your data will either be justified on the basis of a legal assignment or a task of general interest, or on the basis of your explicit consent, which will be requested from you.

The FPS Policy and Support processes your data for various purposes.

Most of the processing takes place within the framework of the legal assignments that can be found in the Royal Decree of 22 February 2017 establishing the Federal Public Service for Policy and Support.

Some data is exchanged with other authorities for the performance of a legal task or a task of general interest.

If we collect your data via the website, for an online service or for an order, we will ask you for your consent at that time if this processing is not required by a regulatory obligation.

When processing your data, we will inform you of the exact purposes as well as your rights in connection with the processing.

3.What personal data do we process?

We process various categories of data:

  • identity details (for the use of the FAS (Federal Authentication Service) there is a specific privacy statement. You can consult it here).
  • personnel details
  • data concerning diplomas and training
  • data from authentic sources which DT discloses as a service integrator

4.With whom do we share your data?

The data we collect about you will be treated confidentially. It will only be transmitted to the institutions authorised to receive it.

The FPS Policy and Support sometimes uses service providers who act as processors and who, in this capacity, must comply with the GDPR. In the contract with the processor, the FPS Policy and Support will include the necessary provisions for the protection of personal data. This service provider may not use the data for purposes other than those of the FPS Policy and Support.

These service providers may be located outside of the European Union. In this case, the protection of your data is ensured by the fact that they are located in countries that have an adequacy decision from the European Commission; the recipients are located in the United States of America and have joined the Privacy Shield, and appropriate contractual provisions have been concluded with the recipients.

5.For how long will your data be kept?

Data processed for the performance of a legal task or a task of general interest will be kept for the time necessary for the application of the law or the performance of the task of general interest.

Data processed on the basis of your consent will be kept for the time indicated at collection or until your consent is withdrawn.

6.How can you exercise your rights under the GDPR?

You have the right to request a copy of your personal data at any time in order to verify the accuracy of the information held and/or in order to correct or update this information. To the extent that this is not contrary to a legal obligation / the general interest, your request will be granted and processed.

You can also request that your personal data be completely erased if the processing is based on your consent. To the extent that this is not contrary to a legal obligation / the general interest, your request will be granted and processed.
If you have any questions or feel that your rights have been violated, you can also let us know.
In order to safeguard your privacy and security, we will take the necessary steps to verify your identity before you can view and correct any information.

The FPS Policy and Support employs a Data Protection Officer who ensures the confidentiality and security of the data, as well as compliance with the requirements of the GDPR. You can contact this Officer at with any requests for information or questions in exercise of your privacy protection rights.

You may send details of incidents and complaints to

7.What are we doing to prevent abuse or unauthorised access?

The FPS Policy and Support has implemented a number of electronic and administrative procedures and hardware facilities. It regularly re-evaluates these and performs updates to protect the data from unauthorised access, to ensure security, and to ensure that the information collected is used properly to conduct the desired processing.

The FPS Policy and Support staff who have access to information that permits the identification of individuals are obliged to protect this information in accordance with this data protection statement. In particular, staff must refrain from using this information for purposes other than providing the services for which it is intended.

8.Cookies and log files

Cookies are small text files that may be stored on your computer when visiting websites.

1.What is a cookie?

A text file that stores information, such as your language preference for a website. When you visit the website again later, this cookie will be sent to the website once more. This allows the website to recognise your browser and, for example, to remember your language preference.

Cookies also usually have an expiration date. For example, some cookies are automatically deleted when you close your browser (known as session cookies), while others remain on your computer for a long time, sometimes even until you delete them manually (called permanent cookies).

2.Why do we use cookies?

The FPS Policy and Support, which is the administrator of this website, uses three types of cookies:

  • essential cookies;
  • functional cookies;
  • analysis cookies.

The FPS Policy and Support uses essential and functional cookies to manage the content of its website. These cookies are necessary for the proper functioning of this website. You cannot refuse these cookies when visiting our websites.

The FPS Policy and Support also uses “MATOMO” for analytical purposes. This analysis tool places cookies that we use to measure website visits (traffic). This tells us, among other things, how many times a particular page is being read. We only use this information to improve the content of our website or as a line of approach for a new campaign on a particular topic of interest.

For this analysis tool, we use a Matomo Cloud, an external partner that has both its organisation and the underlying data centres in Europe and is fully committed to GDPR compliance and respect for privacy. For the use of cookies for analytical purposes, your prior consent will be requested. These cookies are therefore only installed on your device after you have given your consent.

List of essential cookies

These cookies are needed for purely technical reasons in order to be able to visit the website. Because of the technical necessity, we are only obliged to inform you and these cookies are placed as soon as you visit the website.


Expiration date




Until the end of the session

Sequence of characters

Assigns a server to process requests from the same user.


(characters after TS... vary)

Until the end of the session

Sequence of characters

Assigns a server to process requests from the same user.

List of functional cookies

You may not refuse these cookies if you wish to browse our website, but they will only be placed after a choice has been made in relation to the placement of cookies.


Expiration date




365 days (1 year)

Language of the last page visited

The next time you visit the site, you will automatically be directed to the home page in the chosen language.


Until the end of the session


Quick check as to whether JavaScript is available.

List of analytical cookies

The cookies below will only be placed if you accept the analytical cookies.


Expiration date




28 days

Token ID

Analysis of the number of website visitors.


6 months


Analysis of the number of website visitors.


50 minutes

Session ID

Analysis of the number of website visitors.

How can I see which cookies are installed on my device and how can I delete them?

If you want to know what cookies have been placed on your device or if you want to delete them, you can use a setting in your browser. The links below provide more information on how to do this.




Internet Explorer

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