Information Architecture & Usability


  • Advice and support for:
    • adapting your site’s structure to your communication needs;
    •  improving your site’s accessibility and user-friendliness.


  • Determining the tree structure;
  • Deciding the navigation types;
  • Creating the wireframes (which shows the layout, structure and navigation of the pages);
  • Extensive user-friendliness tests available;
  • Also available for non-WCMS websites;
  • For websites and applications;
  • Conforming with the accessibility guideline
  • Support with:
    • specifying a task;
    • detailed project description;
    • assessment of proposals;
    • supplier negotiations.


Communication department and/or Marcom managers of federal public services and agencies.


  • Service is offered based on a central procurement agency;
  • Supplier’s tender on the basis of the customer’s project description;
  • Purchase order sent to supplier;
  • Customer acceptance of the deliverables upon completion of the assignment.

Access and support

  • Support by the service manager.

For further information or to sign up to the service, please contact the DTO Service Desk by writing to and specify the reference "S0127 – Information Architecture".