User management


With the User Management service, users can see what contact data are known to the federal government or register for the first time. Thereafter the user can manage these data himself. Here he can also see what means of authentication he possesses and what roles have been attributed to him.


  • A federal management platform for public e-gov applications
  • Authentication when connecting to an application
  • Support with the implementation of the service
  • Support while the service is being used


All public services and institutions that want a secure access management for their applications:

  • Federal public services and institutions
  • Communities and Regions
  • Provinces, municipalities and OCMWs/CPASs (local public social welfare centres)
  • Businesses or persons implementing government contracts 


  • Application with the DG Digital Transformation Service Desk
  • Signing up to a user agreement

Access and support

  • Accessible 24/7 
  • Support for public services and institutions from 8:00 am to 5:30 pm from Monday to Friday (on federal government working days)
  • Support for end users from 8:00 am to 10:00 pm from Monday to Friday (on federal government working days), and from 8:00 am to 6:00 pm on Saturdays, Sundays and public holidays